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Shipping & Returns

Shipping Information:

Our products are delivered via: Fedex,DHL,EMS and China Post,by using Fedex,DHL,UPS and EMS,it has a very quick delivery time from 5-10 days with a shipping charge at least $18.00;otherwise,we can deliver by China post for 15-25 days with a low delivery charge $2.00.

1.How is my order delivered?

All parcels are picked up and to be delivered within 2days according to your order and prefered delivery way,We'll send you the parcel delivery tracking no. by email,or you can check the order processing status by log in your account at our website,also you can check by Online Live Chat Support with our sale service people.

2.How can I know the postage for my order?

You can check the postage in your shopping cart,it list all the available delivery ways and charge to your address.

3.Does Ufingo offer free shipping for any product?

Actually,we supply our customers the best price,and the shipping charge is also very cheap since there is a very convinient internatioanl shipping condition to all the countries in Yiwu.

4.How can I check my order status?.

You can send email to us by support@ufingo.com, or login your account at our website for checking.

Packing Guarantee and Refund Promise:

All of our products are packed with foam and shockproof box to prevent broken in the long shipping way,if you receive the product with broken,please take the photo for proof and send it to us within 24 hours after you receive the parcel,we will response to you and arrange the second shipping very soon or refund the charge.

Return Policy:

All items can be returned for any quality issues,shipping charges are not refundable.Returns must be approved by Ufingo after customers negotiate with our after service and goods must be returned within 7days. Damaged or incorrect orders must be reported within seven days of receipt.Lost packages and shipping claims must be reported by you to both Ufingo and to the freight carrier used.

Warranty:

All items have a 7 days return policy,unless stated otherwise.In the unlikely event of a faulty product,please email us at support@ufingo.com for further instructions.Customers are responsible for any shipping costs involved in returning the product to us.All Products need to be returned in original packing,and good care is to be taken when packaging to ensure no damage occurs in transit.Ufingo has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.The terms of our warranty are as follows:

-A.7 days return policy

-B.Returns must be communicated with Ufingo staff prior to sending

Product Return Address:

Post address:Room 202, No.6,Building 73,Chengxin 1th district,Yiwu,China

Receiver:Kevin Ke, Ufingo Ceramic Gift Co.,Ltd

Phone:0086-15868980472

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